Returns

1. Eligibility for Returns:

2. 1.1 Returns are accepted within 24 hours of delivery.

3. 1.2 Items must be in the original packaging and unused.

4. 1.3 Proof of purchase is required (order number, receipt, or confirmation email).

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7. Non-Returnable Items:

8. 2.1 Perishable goods such as fruits and vegetables that have been consumed or partially consumed.

9. 2.2 Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

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11. Return Process:

12. 3.1 Contact our customer service team within 24 hours of delivery at customercare@subji.in.

13. 3.2 Provide your order number and details about the product you wish to return.

14. 3.3 Our team will guide you through the return process and provide you with the necessary instructions.

Refunds

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2. Eligibility for Refunds:

3. 1.1 Refunds are provided for items returned within 24 hours of delivery.

4. 1.2 Refunds are issued if the product is found to be damaged, spoiled, or not as described.

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6. Refund Process:

7. 2.1 Once we receive your return, we will inspect the item.

8. 2.2 If your return is approved, we will initiate a refund to your original method of payment.

9. 2.3 The refund may take up to 5-7 business days to reflect in your account, depending on your payment provider’s policies.

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11. Partial Refunds:

12. 3.1 Partial refunds may be granted in the case of items that are returned in a damaged state that is not due to our fault.

13. 3.2 Refunds may also be issued if a product is partially spoiled or damaged.

Exchanges

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2. Eligibility for Exchanges:

3. 1.1 Exchanges are available for items that are damaged or not as described.

4. 1.2 Items must be in the original packaging and unused.

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6. Exchange Process:

7. 2.1 Contact our customer service team within 24 hours of delivery at customercare@subji.in.

8. 2.2 Provide your order number and details about the product you wish to exchange.

9. 2.3 Our team will guide you through the exchange process and provide you with the necessary instructions.

Cancellation Policy

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2. Order Cancellation:
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4. 1.1 Orders can be canceled within 1 hour of placing them by contacting our customer service team at customercare@subji.in.
5. 1.2 After 1 hour, cancellations may not be possible if the order has already been processed or dispatched.
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