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Subji.in
Frequently Asked Question (FAQ)
General Questions
Subji.in is an online platform dedicated to providing fresh, top-quality, and nutrition-rich fruits and vegetables. Our mission is to bring the convenience of online shopping to the evolving needs of a health-conscious generation.
Our mission is to ensure that every household has access to affordable, fresh, and nutrient-packed fruits and vegetables with just a few clicks. We aim to make healthy eating accessible and enjoyable by bridging the gap between farm-fresh goodness and your table.
Subji.in stands out for its commitment to quality and freshness. We directly collaborate with local farmers who practice sustainable and ethical farming, ensuring that the produce you receive retains the highest nutritional value and freshness. Our technology-driven platform enhances your shopping experience with features like subscription options, tailored dietary preferences, and real-time tracking.
We offer a wide variety of fresh fruits and vegetables, including seasonal produce, organic options, and exotic varieties. Contact us for customised varieties.
You can place an order through our website by browsing our Shop and Categories, adding items to your cart, and proceeding to checkout. You can also place orders via our mobile app.
Yes, the minimum order amount is ₹299 . This helps us manage delivery logistics efficiently.
Returns and Refunds
We accept returns for non-perishable items within 24 hours of delivery. Perishable items can be refunded or replaced if reported within 24 hours of delivery.
We offer a selection of organic fruits and vegetables. These items are clearly labeled on our website. All our organic produce is certified and grown without synthetic pesticides or fertilizers.
To request a refund, please contact our customer service team with your order number and details of the issue. We will process your refund promptly.
Delivery and Shipping
We deliver to various regions within Mumbai. Please enter your zip code on our website to check delivery availability in your area or refer to Our Shipping Policy.
Delivery charges vary based on your location and order size. Orders above ₹299 qualify for free delivery.
Standard delivery typically takes 2-3 Hours within order confirmation. Same-day and next-day delivery options are available for certain locations on request.
Payment and Security
We accept all major credit and debit cards, digital wallets, and online banking. Cash on delivery is also available in select areas.
Yes, our website uses SSL encryption to ensure your payment information is secure. We do not store any payment details on our servers.
Order Modifications and Cancellations
Yes, you can modify or cancel your order within one hour of placing it. Please contact customer service for assistance.
You will receive a Order number via email once your order is confirmed. You can track your order on our website or app using this number.
Product Quality and Packaging
We source our produce daily from trusted local farmers and suppliers. Each item undergoes a rigorous quality check before being packed and dispatched to ensure it meets our freshness standards.
We offer a selection of organic fruits and vegetables. These items are clearly labeled on our website. All our organic produce is certified and grown without synthetic pesticides or fertilizers.
Our quality control team inspects each batch of produce for freshness, ripeness, and overall quality. We also encourage customer feedback and offer a satisfaction guarantee on all our products.
If you receive any items that do not meet your expectations, please contact our customer service within 24 hours of delivery. We offer a hassle-free refund or replacement policy for any damaged or spoiled items.
We restock our inventory daily to ensure that only the freshest produce is available. This frequent restocking allows us to offer a wide variety of seasonal and fresh items.
We prioritize sourcing from local farmers particularly within Maharashtra suppliers to support the community and ensure the freshest produce. We also source some items from reputable suppliers outside the region to offer a broader variety.
We are committed to reducing plastic use. Most of our packaging is eco-friendly and recyclable. However, some delicate items may be wrapped in minimal plastic to prevent damage.
Fragile items are packed with extra care. We use specially designed containers and cushioning materials to prevent bruising and damage during transit.
If your order arrives damaged, please contact our customer service immediately with photos of the damaged items. We will arrange for a refund or replacement as per our policy.
We are exploring reusable packaging options to minimize environmental impact. Stay tuned for updates on our sustainability initiatives and upcoming reusable packaging solutions.
Yes, most of our packaging materials are recyclable. Please check the recycling guidelines in your area to ensure proper disposal.
Yes, we offer gift packaging options for special occasions. You can Contact our customer service for customized fruit basket options.
Customer Service
You can reach our customer service team via phone or whatsapp at (+91) 70PPP480924 , email at customercare@subji.in, or contact form on our website.
Our customer service team is available Monday to Friday from 9 AM to 10 PM and Saturday, Sunday from 10 AM to 6 PM.
We strive to respond to all inquiries within 24 hours. During peak times, response times may vary slightly, but we aim to address all concerns as quickly as possible
We value your feedback and encourage you to share your thoughts with us. You can provide feedback through our website’s feedback form, by emailing us, or by contacting customer service.
If you have a complaint, please contact our customer service team with the details. We take all complaints seriously and will work to resolve the issue to your satisfaction.
